Job Description
NPA seeks an AMS Database Administrator to support the association and the Communications and Member Engagement department by managing the association’s association management software (AMS). With the goal of a well-integrated system of user solutions, this position works with the Membership Director to administer and continually improve the association’s association management software (AMS) and its related tech stack, collectively referred to as the “membership platforms.” In addition, this position is responsible for ensuring data hygiene/data integrity.
Sample Responsibilities
Within the membership platforms listed below:
- Ensures NPA member data is up-to-date and accessible by NPA staff.
- Understands and analyzes business needs and abilities to enhance system efficiency and usage.
- Provides technical skills and ability to engineer and troubleshoot AMS-related processes.
- Ensures accuracy and integrity of data by performing thorough audits, validations, and regular data checks and updates and fills in gaps for data hygiene and maintenance.
- Conducts gap analysis between current systems and organizational requirements.
- Configures and customizes platforms to meet specific needs, including settings, fields, workflows, automations, security, hardware, analysis, reports, queries, dashboards and other visualizations.
- Formulates and recommends solutions, budgets and timeframes.
- Serves as internal project manager for implementations and ongoing continuous improvement.
- Designs, tests and documents processes and standard operating procedures (SOPs).
- Recommends training plans for NPA staff and external audiences on membership platforms, utilizing vendor-provided learning/courses and helping build NPA-specific training where needed to ensure successful adoption and execution of SOPs and processes.
- Works with external consultants and vendor support for additional technical expertise.
- Ensures business continuity of mission-critical applications.
- Keeps abreast of latest trends and best practices in membership platforms.
- Leads internal staff workgroup of AMS users.
- Backs up other NPA staff with information technology duties.
Manages Membership Platforms (Lead Responsibility):
- AMS: iMIS 2017 (anticipated upgrade to EMS), including RISE
- Data Management Suite: IDMS (iImport, iUpdate and iSchedule)
- Automation: Zapier using iAppConnector
- iMIS Bridges: ATS Zoom, GoToWebinar and Real Magnet
Manages Membership Platforms (Lead on Technical Integration with iMIS):
- Engagement: Nucleus Gravitate
- Email marketing: Higher Logic Communications Enterprise and PropFuel
- Online Communities: Higher Logic Community
- Learning Management System (LMS): TopClass
- Application & Review Software: OpenWater
- On-Site Badge/Ticket Production and Lead Retrieval: American Tradeshow Services
- Conference App: Whova
- Virtual Events: Microsoft Teams, Zoom Meetings, GoToWebinar
- SSO: from iMIS to platforms above, as well as to primary website, Sitefinity CMS
Utilizes Related Platforms for Daily Business Use:
- General Productivity Cloud: Microsoft365 (Business Premium)
- Project Management: Wrike
Knowledge, Skills, and Abilities
- Proficiency in working with the membership platforms utilized by NPA, or comparable products
Passion for customer service - Excellent written, oral, and listening communication skills, including the ability to help bridge communications between “technical” and “nontechnical” people
- Strong project management skills to coordinate multiple activities and meet tight and sometimes competing deadlines, while maintaining attention to detail
- Collaborative team player who can work cooperatively with a wide variety of internal and external constituencies, including members
- Experience with, or desire to learn, IQA, SQL, SSRS, JavaScript, CSS and HTML
Requirements- Education: Bachelor’s degree in computer or data science, IT or a related field preferred or equivalent relevant experience
- Experience: 3+ years of proven experience in a similar role in a professional membership association setting.
Working ConditionsFlexible, fully remote work arrangement or telework, offered; proximity to Washington, D.C. area preferred. Small, fast paced team environment with moderate noise levels. Normal sitting and standing activities for an office environment. Use of phones and computers for extended periods of time. Utilize office equipment and communication technologies for conference calls and teleconference meetings/webinars.
HIPAAThis position is not authorized to access, utilize or view protected health information (PHI).
Due to the large volume of resumes expected to be received, only those candidates selected for an interview will be contacted.
If you need assistance or accommodations submitting your application materials, please contact us at
[email protected].
NPA is an Equal Opportunity EmployerNPA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We strongly encourage applicants from underrepresented groups to apply.